A Facebook chatbot is a program that simulates a real conversation with a real person by simply interpreting the user's questions and delivering instant responses in Facebook Messenger. The chat with Facebook bot is generally fast, making them ideal for customer support. Oftentimes, Facebook chatbots are referred to as Facebook Messenger bots, or Facebook spam bots. These are little more than automated advertising messages which prompt the user with ads of different companies and products upon them asking random questions. In short, it is a tool used by spammers.
Facebook has taken measures to block chat bots from advertising their websites. This seems rather unfortunate, as bot advertising can bring in large amounts of revenue for Facebook, though the revenue generated by Facebook chat bots will vary greatly depending on each bot, as each bot uses different tactics to lure users into their web sites. This is where Facebook has fallen flat on its face and it does not have a clear strategy in place to stop or prevent these chat bots. Even worse, Facebook chat bots have been banned in some countries, like Germany, due to hate campaigns originating from the bot itself.
Bots will always be useful for communicating with Facebook customers, as they're great for giving helpful tips, asking questions, and posting comments about products, services, etc. But like all advertising programs, bots will almost always leave Facebook with plenty of money, leaving the end customer disappointed and Facebook with loads of unpaid ads and users which they can't really care less about. Because of this, it's important for Facebook to do something to change the bot situation, whether it's by banning chat bots altogether, or putting in place measures which prevent spam ads from getting through to people on Facebook. Ultimately, though, it's the company's responsibility to make sure that customer service is at the very top of Facebook's agenda, customer service is everything.
The best chatbot examples are ones which allow the user to interact with the program, rather than simply press enter to chat. This means that the Facebook chatbot can actually tell the user what to answer when to answer, and even how to answer (such as rephrasing a sentence), which is why it's the ideal solution for Facebook customers queries that are less direct. For example, imagine this scenario, you're browsing a product review and you come across a blurb that's particularly interesting. After reading it, you'd like to ask the author a few questions, so you click "ask" and begin to ask the question. Unfortunately, the Facebook bot has programmed itself to ignore your request for input, and continues to talk to you through the automated conversation feature.
Bot technology is still relatively new, meaning that there is no standard way to tell what these automated chat bots will do. However, many developers have already begun to tweak their creations to make them more chat friendly. One such bot, Facebook Live Stream Bot, allows the user to watch the person they're chatting with stream their conversation live to their Facebook page. Bot technology has also recently been used in Facebook's newsfeed to allow its users to post news stories and weather reports to their profiles. While Facebook definitely has the technological savvy to create advanced Facebook Chat Bots, the real question lies in whether or not these innovative bots will be able to stay on topic during long conversations with their human companions.
Facebook Messenger Bot, on the other hand, is designed to help Facebook's millions of current and prospective customers communicate with each other in the most efficient way possible. While Facebook has long had the ability to monitor and record chat log files, it only recently decided to offer the same capabilities to its users. In addition to the ability to record chat logs, Facebook Messenger Bot can also track click-through rates and engagement rates. These two statistics are incredibly important because they are able to provide Facebook with a comprehensive idea of how to improve its services and present its users with better options.
In addition to tracking chat traffic and engagement rates, Facebook Messenger Bot is also responsible for providing up-to-date information about the recent statuses of certain individuals or brands. If a brand is not receiving the type of support it needs from fans, it could easily use Facebook Messenger Bot to ensure that its followers are aware of the latest news and updates. If there is a specific event occurring, such as the launch of a new product or brand, Facebook Messenger Bot will record the chat log of anyone who conversed with the company and make it available to its users. By making it so easy for customers to stay in touch with their brands, Messenger Bot will definitely prove to be beneficial for businesses looking to capitalize on their fan base.
Lastly, Facebook Chatbot makes it easier for businesses to provide their clients with information by managing and answering all of their queries via the company's messaging platform. As we've seen above, the Facebook Chatbot does a great job at managing and answering basic questions, but it also has the ability to perform advanced searches using the imile protocol. This means that if you need to find out more about a certain product or service, you can simply search for its name using the imile protocol and the Facebook Messenger Bot will give you all the information you need to make an informed decision. It's a brilliant way for smaller businesses to effectively manage their customer base, and smaller businesses are sure to benefit greatly from its help.